Privacy Policy

How Qure collects, uses, protects, and respects your personal information on our platform.

Data Processing Overview

Qure is an intelligent clinic queue and appointment scheduling platform. By registering and using our platform, you consent to the collection and processing of your administrative details strictly for managing clinic appointments, digital queue positioning, and reliability metrics.

1. Information We Collect

We collect information necessary to facilitate seamless scheduling between patients and healthcare providers:

Account & Identity Data: First name, last name, phone number, email address, gender, and date of birth.
Appointment & Queue Data: Scheduled appointment times, clinic visit history, check-in status, and queue position logs.
Location Data: Default Wilaya and City preferences to recommend nearby medical centers.
Reliability Metrics: Attendance scores based on completed visits, cancellations, and no-shows to protect clinic schedules.

2. How We Use Your Information

Your personal data is processed exclusively for the following operational purposes:

To create and manage your patient or practitioner profile.
To calculate real-time queue positions and estimated wait times.
To send SMS, WhatsApp, or notification reminders regarding upcoming appointments.
To enable clinic staff to verify patient identity during walk-in or check-in procedures.

3. Data Sharing & Confidentiality

We respect your privacy and do not sell, rent, or trade your personal information to third parties. Your details are shared only with the specific medical clinic or practitioner with whom you book an appointment, allowing them to manage their consultation schedule.

4. Security & Protection

We employ industry-standard encryption protocols (HTTPS/TLS) and secure database storage to safeguard your data against unauthorized access, loss, or alteration. Access to personal profile details is strictly restricted to authenticated users and authorized clinic administrators.

5. Your Rights & Choice

You have full control over your personal data:

Access & Update: View and modify your profile details at any time via your dashboard settings.
Account Erasure: Request permanent deletion of your account and linked booking data.

This policy is published in English, French and Arabic. In the event of any discrepancy between versions, the French version prevails.